Question 1

How much does shipping cost?

Accepted Answer

Shipping is free on all orders in the continental US and Canada. Hawaii, Alaska, and Puerto Rico are a flat $1,000.

Question 2

What are the lead times?

Accepted Answer

Lumin infrared saunas and the Frost cold plunge tub ship in 15–30 business days. Auris outdoor cedar cabins ship in 15–65 business days depending on configuration.

Question 3

Do I need a licensed electrician?

Accepted Answer

Lumin infrared models plug into a standard 120V outlet. Auris cedar cabins with an electric heater require a dedicated 240V circuit and should be wired by a licensed electrician per local code.

Question 4

Are you an authorized dealer?

Accepted Answer

Yes. SaunaPros is an authorized dealer for every brand we sell, so pricing, warranty, and support are fully backed by the manufacturer.

Question 5

What's the warranty?

Accepted Answer

Every sauna carries the full manufacturer warranty. We help you register it at delivery and coordinate any warranty service on your behalf.

Question 6

Can I return a sauna?

Accepted Answer

Because saunas are made-to-order and freight-shipped, returns are handled case-by-case. If something arrives damaged, we replace parts or the unit at no cost — document damage on delivery and reach out within 48 hours.

Question 7

How often should I use my sauna?

Accepted Answer

Most owners find a rhythm of 3–5 sessions per week, 20–40 minutes each. Regular use is linked to better sleep, faster recovery, and lower cardiovascular risk — but the real benefit is the daily ritual.

Question 8

Indoor or outdoor — which is right for me?

Accepted Answer

Indoor infrared (Lumin) is best if you have a basement, spare room, or garage and want a lower-cost, plug-in option. Outdoor cedar (Auris) is best if you want a traditional Finnish sauna experience with steam and higher heat.

Question 9

Do you offer financing?

Accepted Answer

Yes — financing options are available at checkout through Shopify's payment partners. Contact us if you'd prefer a quote by phone.

Question 10

How do I choose the right heater for an Auris?

Accepted Answer

It depends on cabin size and how hot you want to run. Talk to a specialist — we'll recommend a Harvia, HomeCraft, or HUUM option that fits your space and ritual.

Questions, answered.